Accessibility

Accessibility statement for Medway Family Information Service

This accessibility statement applies to the Family Information Service (FIS) which members of the public use to access information for children and families, for e.g. Childcare options and the Government funded childcare scheme. The FIS Directory can be found at https://admissions.medway.gov.uk/synergy/fisd_welcome.aspx 
This website is run by the Medway Council Early Years Sufficiency Team. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts

zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware that some parts of this website are not fully accessible:
We are currently in dialogue with the third party provider to support the changes required.
We need to ensure that throughout the website, plain English is used.
We need to ensure that instructions such as ‘Click Here’ are updated to ‘Search’ and the instruction of ‘Finish’ is updated to ‘Submit’ and we are currently working on these instructions.
We need to ensure that paragraphs are not lengthy.
We need to ensure that images are described.

What we do well

Users can enlarge the text up to 300% without the text spilling off the page

Navigate with a keyboard

Navigate the website with speech recognition packages

Listen to most of the website with a screen reader

The site is mobile phone friendly

Good colour contrast

How to get information in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:
Request information in an accessible format
Or you can phone 01634 333 333.
We’ll consider your request and get back to you in 20 working days.
Our Community Interpreting Service will translate documents into other languages.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: 
email  familyinfo@medway.gov.uk   
call 01634 332195

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and
Support Service (EASS)
 
.

Contacting us by phone or visiting us in person

Find out how to contact us at https://www.medway.gov.uk/contact .

Technical information about this website’s accessibility

Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines
version 2.1
 
 AA standard, due to the known accessibility issues previously listed. 

Preparation of this accessibility statement

This statement was prepared on 18 September 2020. It was last reviewed on 18 September 2020.

This website was last tested on 18 September 2020. The test was carried out by the Medway Council Early Years Sufficiency Team.

We tested sample pages of the Family Information Service Directory.